Frequently Asked Questions
How do you ship your orders?
US and International orders are shipped via USPS.
Canada orders are shipped via CanadaPost.
If you require any other shipping options such as priority, overnight, signature, or more. Please Contact me so I may assist you.
When will my order ship?
Orders ship within 5 business days. If you order after business hours, it may be 6 business days.
We are a small team of only 1-2 people with a full convention schedule. So we thank you for your patience with your online order.
Will I receive a tracking number?
All orders are shipped with a tracking number except for those that are marked as having no tracking.
How soon will my order arrive after it has been shipped?
Once your order has been dropped off to the postal service, I no longer have control of it. Shipping times can range from 1-3 weeks within United States and Canada, and 2-8 weeks for addresses outside of the United States. For international addresses, this shipping time does not include customs inspection times. Customs can possibly add 1-3 weeks to an order's transit time.
Do you offered upgraded shipping?
I do not offer upgraded shipping in my checkout system. But if you require faster shipping, please contact me to see if we can make arrangements. Please note that upgraded or guaranteed shipping will have an additional cost.
For international customers, upgraded shipping times are not guaranteed due to possible length of customs procedures.
I'm in Canada, is there any customs if I place an order from your shop?
I am based out of Toronto, Ontario in Canada. So there is no customs charges to worry about as I ship from within Canada!
How are orders packaged?
Orders are packaged with care by hand. Smaller items (ie. acrylic keychains, enamel pins) may be packaged in a Kraft bubble mailer or a flat cardboard mailer. For larger orders with multiple small items, they may be shipped in a cardboard box. Posters are shipped in a sturdy cardboard mailer.
I think an item is missing from my order?
Please double check all nooks and crannies in the packaging and bubble wrap to ensure you have not missed anything. Some items may be hidden in the packaging. If you're missing an item from your order, please don't hesitate to contact me via my Contact Form.Please make sure to include the order number and details of what is missing.
What if I did not receive my order?
If your tracking number shows that your package has been delivered, but you have not received it, one of the following scenarios may be the cause:
Carrier accidentally delivered your package to a neighbour. Please check with your neighbours to see if your package may have been delivered to them. Your postal service will usually as that you complete this step first.Carrier attempted to deliver the package but was unable to. They will usually attempt the delivery the next business day. Sometimes you will get a notification of the missed delivery.Sometimes a carrier cannot make their delivery on the specified date. Some carriers will mark a package as already delivered to make their service turnaround times appear faster. They will usually attempt to make another delivery on the next business day.Delivery of package is unsuccessful. This can happen due to a variety of reasons, but usually in this case, the package will be sent back to me. If the package is returned back to me, you may have your order shipped back out again as long as the shipping fee is covered.Your package was lost or stolen. There may be a possibility that your package was stolen or lost in transit. Please open up an investigation with your postal service and get in touch with me.
I submitted my order with the wrong shipping address. Can you please send to another address?
Addresses can still be changed as long as your order has not entered the packaging and fulfillment process. Once your order has left my hands, I cannot change addresses or make any further adjustments. You may try to contact your postal service with the tracking number to see if they can possibly help with updating the shipping address if possible. If your package that is sent to the wrong address is returned to me. I will be able to re-ship your items out to you as long as the shipping fee is covered.
Can I get a price adjustment if there is a sale, promotion or discount after I place an order?
If you contact us within 24 hours of placing your order. We can offer an online store credit for the difference between the item subtotal and the discount amount.
Can I cancel my order?
Your order can be cancelled and refunded as long as your order has not entered the packaging and fulfillment process yet.
Do you offer returns or exchanges?
All sales are final. So please be sure of your order before you place it.
Do you offer wholesale?
Yes, I offer wholesale for brick and mortar or physical stores. I do not wholesale to online storefronts except in rare circumstances. Please Contact me to inquire.
What countries do you ship to?
I ship worldwide!
How are customs and duties handled?
International orders may have taxes and duties accessed. Customs and duties fees are the responsibility of the customer. Please be aware of this when you order from the shop. You must also be aware of importing guidelines for your country as restrictions may apply. Some countries delay packages for customs inspection which may increase the time it takes for your package to arrive by 1-3 weeks.
All package contents and values are declared accurately. It is against the law to falsify this information and will result in fines and penalties for the seller.
I am located outside of USA and Canada. How long will my package take to arrive?
International shipping may take anywhere from 2-8 weeks, and sometimes longer to reach your address. If your package is held for customs inspection, please add 1-3 weeks to this timeline. Your tracking number may stop updating as frequently once your package has left the USA. However your package is still on it's way.
Do you grade your enamel pins?
Pins are all available at a Standard grade. I do my best to sort my inventory and send out the best available pin at the time of your order. Please note there could be slight cosmetic imperfections, as every pin is hand made and there could be some human error.
If there are any major issues with your pin, please Contact me, and I'll do my best to assist you.
Do you ship to the U.K.?
Yes I do! Please order like normal.